Tunga Cookies Policy

Effective date: June 25, 2026 Last reviewed: June 25, 2026 Cookies URL: https://www.tunga.ke/cookies-policy Privacy URL: https://www.tunga.ke/privacy-policy Terms URL: https://www.tunga.ke/terms-and-conditions

1. Who We Are

Tunga is a marketplace platform and website owned and operated by Vaughn Price Limited. The platform includes the Tunga customer app and the Tunga Provider app, which together help customers and service providers manage bookings, payments, messages, support, and marketplace safety.

Data controller: Vaughn Price Limited Registration number: PVT-271JDA8L Chania Suites 1A, Chania Street, Kilimani, Westlands, Nairobi, Kenya P.O. Box 00100-00100, G.P.O. Nairobi Tel: +254 793 022 425

For privacy or cookie questions, contact us at: info@tunga.ke

2. What Cookies and Similar Technologies Are

Cookies are small text files placed on your browser or device when you visit a website. Similar technologies include local storage, session storage, pixels, software development kits, device identifiers, and browser or app settings.

These technologies can help a website or app remember preferences, keep sessions secure, measure basic performance, prevent abuse, and support app features.

This policy explains how Tunga uses cookies and similar technologies on:

the Tunga website
legal and landing pages
app download or launch-status pages
web-based support or account flows, where available
Tunga and Tunga Provider mobile app features that rely on local device storage or third-party SDKs

3. Technologies We Use

Tunga may use the following technologies:

| Technology | What it does | |---|---| | Cookies | Store small browser-based values for website sessions, preferences, and security | | Local storage | Stores browser preferences such as theme or interface state | | Session storage | Stores temporary browser state during one browsing session | | Device storage | Stores mobile app settings needed for app functionality | | Push notification tokens | Allow Tunga and Tunga Provider to send booking, account, support, and status notifications | | Third-party SDKs | Support authentication, payments, identity verification, notifications, maps, and app infrastructure | | Server logs | Record technical request data needed for security, diagnostics, and reliability |

4. Categories of Cookies and Similar Technologies

4.1 Strictly Necessary Technologies

These are required for Tunga to work securely and reliably. They may support:

account authentication and OTP flows
fraud prevention and platform security
payment and checkout state
booking workflow state
provider approval, payout, and verification workflows
form submission and error handling
load balancing, uptime, and basic security logging

You cannot disable strictly necessary technologies through Tunga because the service may not function without them.

4.2 Functional Technologies

These help remember choices or improve usability, such as:

selected theme or display preference
app interface preferences
support form state
recently selected service or booking location, where needed for the current workflow

4.3 Performance and Diagnostics Technologies

These help us understand whether Tunga is working correctly. They may collect:

page load or app performance information
browser, device, and app version information
crash or error details
feature usage needed to troubleshoot problems
server request logs and security events

We use this information to improve reliability, fix bugs, and protect users.

4.4 Analytics

Tunga may use limited analytics to understand how users interact with the website or app, such as which pages are visited, whether download buttons are clicked, or whether app flows are failing.

Analytics are used to improve the product and support business operations. Tunga does not sell user data.

4.5 Advertising and Tracking

Tunga does not currently use third-party advertising cookies or cross-site advertising trackers on the website.

If we introduce advertising or remarketing technologies in the future, we will update this policy and provide any consent controls required by applicable law.

5. Third-Party Services

Tunga relies on third-party services to operate the website, Tunga customer app, Tunga Provider app, and shared backend systems. Some of these services may use cookies, SDKs, local storage, device identifiers, or server-side logs as part of their own security and functionality.

| Provider | Purpose | |---|---| | Supabase | Authentication, database, storage, realtime features, and backend infrastructure | | M-Pesa / Safaricom | Mobile money payment processing | | Paystack | Card and alternative payment processing | | Smile ID or similar provider | Provider identity verification, where applicable | | Expo / Apple / Google | Push notification delivery and mobile platform services | | Mapping or geocoding services | Address lookup, distance estimation, and location-based service matching |

These third parties may process data according to their own privacy policies where they act as independent controllers, especially payment and platform providers.

For more information about data sharing, see the Tunga Privacy Policy: https://www.tunga.ke/privacy-policy

6. How Tunga Uses These Technologies

We use cookies and similar technologies to:

keep the website and apps secure
support account login and OTP verification
remember limited preferences
help customers find and book service providers
help providers manage availability, service requests, and payouts
support payments, payouts, refunds, and disputes
deliver booking and support notifications
detect abuse, fraud, or unsafe activity
troubleshoot errors and improve reliability
understand whether landing pages and download links are working
comply with legal, safety, tax, accounting, and operational obligations

7. Legal Basis

Where applicable under Kenya's Data Protection Act 2019, we use cookies and similar technologies on the following bases:

| Use | Legal basis | |---|---| | Security, authentication, OTP, payment, and booking workflow technologies | Contractual necessity and legitimate interests | | Fraud prevention, abuse detection, and security logs | Legitimate interests | | Functional preferences | Legitimate interests or consent, depending on the feature | | Push notifications | Consent through device permission settings | | Optional analytics | Legitimate interests or consent where required | | Legal, tax, accounting, and compliance records | Legal obligation |

8. Managing Cookies and Preferences

You can control cookies and similar technologies in several ways.

Browser Controls

Most browsers allow you to:

view cookies stored by a website
delete cookies
block third-party cookies
block cookies from specific websites
clear cookies when closing the browser
use private or incognito browsing

If you block all cookies, some Tunga website features may not work correctly.

Mobile Device Controls

On mobile devices, you can manage:

app permissions
location permissions
notification permissions
device advertising settings, where available
app storage or cache

If you disable notifications, you may miss booking, payment, provider, support, or account status updates.

If you disable location, some booking, provider matching, or live availability features may not work as intended.

In-App Controls

Where available, Tunga and Tunga Provider may provide in-app settings for notifications, location, account deletion, and other preferences.

9. Retention

Cookies and similar technologies are retained only as long as needed for their purpose.

| Data or technology | Typical retention | |---|---| | Session cookies or temporary session storage | Until the browser or session closes | | Preference storage | Until deleted, reset, or replaced | | Push notification tokens | Deleted within 30 days of account deactivation or when replaced | | Security and server logs | Kept only as long as needed for security, diagnostics, compliance, or legal purposes | | Payment, booking, dispute, and tax records | Retained according to the Privacy Policy and applicable Kenyan law |

For detailed retention periods, see the Tunga Privacy Policy.

10. Children

Tunga is not intended for users under 18. We do not knowingly use cookies or similar technologies to profile children.

11. Changes to This Cookies Policy

We may update this Cookies Policy when the website, app, third-party providers, laws, or technology practices change.

The latest version will be available at: https://www.tunga.ke/cookies-policy

The effective date at the top of this policy shows when the current version took effect.

12. Contact Us

For questions about this Cookies Policy or your privacy rights, contact us at:

Vaughn Price Limited Chania Suites 1A, Chania Street, Kilimani, Westlands, Nairobi, Kenya P.O. Box 00100-00100, G.P.O. Nairobi Tel: +254 793 022 425 Email: info@tunga.ke

Cookies Policy